User support and general inquiries are available online only.
The reason is twofold. First, answers to your questions may already exist within our extensive Knowledge Base. Our in-app chat provides a transparent way to provide users with links to those resources. Reducing or in most cases—eliminating— the need for human intervention. And resolving issues faster for our users.
Second, chat transcripts provide valuable insight that help improve every aspect of Snapizzi. Machine-learning enables our software to immediately suggest Knowledge Base articles that may answer your question. That same learning helps us create new articles and improve existing ones. Enabling us to shorten the learning curve.
Saving everyone time and money. Which is what we're all about.